Privacy Policy

dial-to-let (“we,” “our,” or “us”) operates the website dialtolet.com and related mobile applications (collectively referred to as the “Service”).

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

Information We Collect

We may collect the following types of information:

a. Information You Provide

Account details: Name, email address, phone number, and other registration details.
Profile information: Optional profile photo, bio, preferences, or interests.
Transaction information: Payment details (processed via secure third-party payment gateways; we do not store your full payment card details).
Communication: Messages you send to us, customer support inquiries, or feedback.

b. Information Collected Automatically

Device information: IP address, browser type, device model, operating system.
Usage data: Pages visited, time spent, features used, referring/exit pages.
Cookies and tracking technologies: Used to remember preferences, improve site performance, and measure analytics.

c. Information from Third Parties

Login information from social media or third-party accounts (if you choose to link them).
Data from analytics providers, advertising networks, or business partners.

d. Location Data

Purpose: Dial to let uses your location once when you open the app to enable essential location-based features (for example, showing nearby options or pre-filling your current location).
Data Collection: The app does not continuously track, store, or share your location data after it is used.
Data Retention: Location data is used temporarily and locally to support app functionality and is not retained or transmitted to external servers.
User Control: You can deny or revoke location permission at any time in your device settings without losing access to other core app features.

How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain the Service.
To personalize your experience.
To process transactions and send confirmations.
To send service updates, security alerts, and administrative messages.
To improve functionality, performance, and security.
To comply with legal obligations and resolve disputes.
For analytics, research, and product development.

How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

With service providers: For hosting, analytics, customer support, and payment processing.
For legal reasons: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business transfers: In connection with a merger, acquisition, or sale of assets.
With your consent: Where you explicitly agree to share your data.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Keep you signed in.
Understand and improve user experience.
Analyze traffic and usage patterns.
Serve relevant advertisements.

You can control cookies through your browser settings, but disabling them may affect your experience.

Data Retention

We retain personal data only as long as necessary for:

The purposes described in this Privacy Policy.
Legal, accounting, or reporting requirements.

When no longer needed, we securely delete or anonymize your data.

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing.
Withdraw consent at any time.
Lodge a complaint with a relevant data protection authority.

To exercise your rights, please get in touch with us at tolet@dialtolet.com.

Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

Delete User Account

The mobile app user can delete their account by going: Login -> Menu -> Delete Account

Alternatively, you may contact our Customer Services team at: tolet@dialtolet.com and request deletion of your account.

We Collect

Email Address
Mobile Number

Children’s Privacy

Our Service is not directed to individuals under the age of 13 (or the relevant age of consent in your country). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

International Data Transfers

Your data may be transferred to and stored in countries outside your residence. We ensure that such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.